Usability & Compliance Audit
Your Product is Enterprise-Ready. Is Your User Experience?
I help HealthTech and GovTech vendors fix usability and accessibility issues before they threaten your contracts. Get a focused Enterprise-Class audit of your most critical user flows without hiring a full-time agency.
The Challenge
Why Great Engineering Often Stalls at Adoption
The False Compliance Gap
Automated scans miss up to 70% of WCAG violations. If a client flags your software as non-compliant during an audit, your implementation stalls. I catch these nuanced issues before they do.
To Make a Good Impression
Stakeholders judge your platform's quality in just 0.05 seconds. If your UI looks cluttered or dated compared to modern consumer apps, they assume your underlying technology is outdated too.
Abandon Due to Frustration
67% of customers cite bad experiences as a reason for churn. In the enterprise world, if users struggle to use your product, you don't just get support tickets. You lose the contract renewal.
The Solution
The Impact of a Usability & Compliance Audit
The goal isn't just a better user experience, it's Risk Mitigation and Successful Implementation for your agency client. I deliver the rigor you need to maintain trust and secure contract renewals.
De-Risking Compliance Failures
I pinpoint WCAG/508 barriers and usability flaws that cause rework, client complaints, and stalled timelines.
Usability & Adoption
Software adoption fails because of friction. I pinpoint and resolve confusing dashboards and unintuitive data entry that prevent staff task completion.
Engineering-Ready Roadmap
I deliver a prioritized, actionable list of specific fixes (effort vs. impact) that your development team can move into the next sprint immediately.
How It Works
My Proven Audit Process
A systematic, comprehensive approach to uncovering and fixing what's holding your product back.
Kickoff Conversation
We ensure immediate clarity by scheduling a 1-hour call to finalize the audit scope, logistics, and key performance indicators (KPIs) with your team.
Discovery & Alignment
We dive into analytics, social media insights, and user journeys to understand user needs and the competitive landscape. This research informs the final selection of critical user flow to audit.
Experience & Usability Analysis
We evaluate your core user flows against usability heuristics to pinpoint friction points. This includes analyzing navigation logic, content clarity, and copy effectiveness to ensure the narrative effectively supports the user journey.
Technical & Design Integrity
I assess structural health by validating mobile responsiveness, speed, and accessibility (WCAG & 508 compliance). Concurrently, I review visual consistency across branding and UI to ensure a unified and performant interface.
Roadmap Creation & Final Debrief
Develop a strategic roadmap of fixes ranked by severity and effort. This phase concludes with a final strategy session to hand over findings and answer any outstanding questions.
Results in 2 Weeks
From kickoff to actionable recommendations, the entire process takes two weeks. You'll have a clear roadmap to improve your digital product and start seeing results immediately.
What You Get
The High-Assurance Usability & Compliance Audit
A comprehensive analysis of your highest priority user experience with actionable recommendations you can implement immediately.
User Persona & Journey Map
Visual documentation defining your target audience demographics and mapping the specific primary journeys and tasks that were analyzed during the audit.
Detailed Heuristic Evaluation
The core UX report analyzing your product against established usability principles. This covers navigation logic, content clarity, and interaction design.
Technical & Compliance Report
A deep-dive technical assessment focusing on WCAG & 508 accessibility standards, UI consistency, mobile responsiveness, and site performance.
Screen-by-Screen Analysis & Annotations
Visual markups of your actual interface, pinpointing specific friction points screen-by-screen with clear notes on our highest-priority fixes.
Prioritized Action Roadmap
Strategic implementation plan ranked by severity and effort required, with quick wins and long-term improvements clearly identified.
1-Hour Strategic Presentation & Review Call
A dedicated 1-hour strategy session to present executive findings, key insights, and priority recommendations, ensuring clear alignment on next steps.
Product Audit
Best for comprehensive analysis of a current product or feature
Fixed Investment
Ensure end-to-end mission success
Goal
Multiple workflows analyzed
Timeline
2 Weeks
Deliverables
Report, Roadmap, Strategy Call
Scope
Three Core User Flows
FAQ
Frequently Asked Questions
Everything you need to know about Usability & Compliance Audits
Services
Usability & Compliance Audit
- WCAG 2.1 Compliance
- Heuristic Analysis
- Risk Mitigation Roadmap
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Design & Build Sprint
- One Week Sprint
- Functional Prototype
- MVP Design & Code
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User Testing & Research
- 5 Real Users
- 5 Real Tasks
- Video Highlight Reels
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Get Started
Let’s Build Something Exceptional Together.
Whether you need strategic UX leadership, hands-on design, or comprehensive digital transformation, I’m ready to help you achieve your goals.